Questions, answered

Businesses only: importers, wholesalers, retailers, online sellers and companies buying for their own operations. We do not sell to consumers.

We work in writing. Specifications, prices and agreements are clearer by e-mail, and nothing gets lost between calls. Every enquiry receives a written reply.

English, German and Polish. Communication with the factories is handled by our team in Hong Kong.

Usually within one to two working days (Hong Kong time). Sourcing enquiries that need supplier quotations take longer – we tell you when to expect a quotation.

It depends on the product and the factory. Stock items can often be ordered in mixed cartons; production runs and private label have minimum quantities, which we state in every quotation.

Yes – we recommend samples before every first order. Costs and shipping are agreed per case.

Yes. Most products in our divisions are available as private label: logo, colours, packaging and manuals.

A common structure is a deposit on order and the balance before shipment. Details are stated in the proforma invoice; other terms can be agreed for repeat orders.

Products intended for the EU are supplied with the relevant documentation – for example CE declarations and test reports. We check the documents before we quote.

Every order has a pre-shipment inspection based on AQL sampling. An independent inspection company can be appointed on request.

Selected models are available with EU type approval and a Certificate of Conformity. Off-road models are clearly labelled as such.

Yes, as dangerous goods under the IMDG and IATA rules, with a UN 38.3 test summary and safety data sheet.

EXW, FOB and CFR/CIF; DAP on request with partners.

Around 30–45 days port to port for full containers, depending on route and season.

Yes. We consolidate goods from different factories into one container to save freight and handling.